Thank you very much for choosing us. We guarantee you a pleasant & professional experience, our friendly staff will be in contact with you shortly and our managing director, Helen, an experienced carer, will also look into your needs in detail.
- we treat you with courtesy and respect, To listen and talk to you about what you want.
- once agreed, provide supports that meet your needs at your preferred times
- communicate openly and honestly in a timely manner
- we treat you with courtesy and respect, To listen and talk to you about what you want.
- consult you on decisions about how supports are provided
- telling us any complaints or disagreements
- Telling us if you have to cancel an appointment – Where possible ,you should always give Acare Sydney Pty. Ltd. early notice so that we do not have to charge you for the staff’s time.
- we listen to your feedback and resolve problems quickly
- you could require a notice if Acare Sydney Pty. Ltd. needs to end the Service Agreement and no Exit fee
- we protect your privacy and confidential information
- Acare Sydney Pty. Ltd. supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the participant
- issue regular invoices and monthly statements of the supports delivered to you as per the Terms of Business for Registered Providers.
Please leave your contact details and briefly write down your needs, we will be in touch soon.
Please leave your contact and briefly write down your needs, we will be in touch soon.